Mercury Group Uganda develops and maintains cost-effective, business-enabled, available, optimized, IT environments for our clients. We Partner with leading providers of IT&T Products and Services to ensure our clients always benefit from the right solution to their business needs.

“Cloud computing is often far more secure than traditional computing, because companies like Google and Amazon can attract and retain cyber-security personnel of a higher quality than many governmental agencies.”
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
Technology... is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other.
Enterprises need to rapidly redesign themselves to be more responsive to changing customer needs.
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PABX Setup – IP PABX

We can be your best choice for advanced phone systems & communications solutions at very competitive prices. From additions to new installs, voicemail, audio/video conferencing, call auto-attendant, telephone accounting and wireless, we do it all.

We take great pride in our phone system installation, testing and certification procedures for Phone Cabling. Our main goal is total customer satisfaction through the highest quality workmanship, top quality equipment and built-in upgrade potential for your systems and network. Our industry knowledge and engineering expertise can ensure the best protection of your Voice and Data systems investment. Our engineers are experienced with the widest diversity of phone equipment and wiring.

PBX Phone Systems – Installation, Upgrades and Maintenance Services

Our company provides installations, upgrades and maintenance services for PABX/PBX Telephony and PABX/PBX phone systems using VOIP. We also offer products, such as PABX/PBX Telephone Systems, PABX/PBX Phones, VoIP Gateways, and Memory Cards. Contrary to a common belief that these PABX/PBX systems are expensive, we can show you that you can get enhanced communication for your business or for your smart home at a very low budget.

What Is PBX?

PBX stands for private branch exchange. In simple terms, a PBX is the backbone of a corporate phone network. Small companies typically use multiple-line systems to handle their incoming and outgoing phone calls, letting their phone carrier handle the management of those lines. In this scenario, four lines come into the business and are all visible on a multiple-line phone.

Business networks utilizing a PBX have a number of lines or a T-1 digital connection coming into it to provide service and branches open connections throughout the enterprise. It also permits internal calling from extension to extension.

What Is IP PBX?

IP PBX is the application of VoIP (Voice over Internet Protocol) technology to Private Branch Exchanges (PBX). Company telephone networks are carried over the data network.

Advantages of PABX

Incoming Call Control

Live operators receive and direct incoming calls to internal office personnel. A live operator gives a business organization a personality and the opportunity to interface directly with customers, clients and the public. When the auto attendant mode is used incoming callers are offered options to connect them to the right parties.

Internal Call Control

A PABX system provides connections between all internal phone stations without requiring operator intervention. Every station can dial any other station within the system. If a user does not know the extension number for another person on the system, an online directory may be accessed by voice interaction to provide the correct extension and make the connection.

Speed Dialing

A speed dialing feature permits frequently connected parties to dial one another with a single button. This eliminates dialing errors and speeds up communication between parties.

Automated Information

Call directing information can be programmed into a PABX. This improves customer inquiries by creating direct access to internal departments or individuals. Incoming callers reach key contacts without speaking to an operator or receptionist.

User Friendly

It is easy to train personnel to use PABX systems and station handsets. Many functions are noted on standard buttons and supported by voice interactive inquiry functions within the system.

Higher Call Volume

A PABX can automatically receive and direct large numbers of calls at the same time. Incoming callers do not have to wait in line for an operator to answer and direct their call to the proper internal station.

Hands-Free Operations

Operators and heavy telephone users on a PABX system can take advantage of hands-free headsets. Headsets provide freedom to move around while conversing on the phone. Users do not feel confined by telephone cords.

Courteous Waiting

Calls that are placed on hold can be served pleasant music while waiting to be connected. The presence of music tells incoming callers that they are still connected until the called party answers.

Value

PABX systems are valuable business assets. They improve the company image, create smoother flowing lines of communication, and provide the networks for effective internal

Brands we offer for PBX/IP PBX

Cisco
Avaya
NEC
Zycoo
Panasonic

Cisco Phones

Our Cisco IP phones offer Faculty and Staff all the basic business telephony features such as call hold, call transfer, call release, mute, conference, Meet Me conference and call pick-up

Avaya IP Office

The Avaya IP Office phone system can simply measurably improve your company. Avaya IP Office delivers powerful call handling capabilities and provides detailed call reporting that can enhance the performance and productivity of everyone who uses it.

IP Office system includes:

A Phone System – A Rack Mountable PBX with hundreds of features. Display phones. Desk- and PC-based IP phones. Voice over IP. Paging.
A Unified Messaging Server – Voicemail. Auto attendant. Unified voicemail/email. Personal Number. Call recording. Easy-to use graphical interfaces. Full synchronization with Microsoft® Exchange.
A Conferencing Solution – A built-in, private “conference bridge” that’s available at a moment’s notice when you need to quickly share information with a large number of people. Secure, easy to use and very cost-effective, it’s ideal for team meetings, client conferences, training and more.
A Virtual Office Solution – Are you working out of the office? Avaya IP Office is an ideal solution for virtual offices because you can work remote through a corporate network infrastructure. This means you can benefit from the “transparent” operation of many features (transfers, Caller ID, etc.), centralized messaging, and centralized administration to enhance information sharing and collaboration, increase company-wide productivity and lower costs. Linking your remote offices on one phone system with centralized administration and shared messaging.
Easy to Manage – Web based system management easily allows you to change system settings while you’re in the office or away.

NEC

ward-winning NEC Sphericall IP PBX delivers enterprise-class unified communications. Combining robust PBX functionality and advanced unified communications features, Sphericall is a comprehensive solution managed through a simple point-and-click user interface.

NEC Sphericall is 100% software and interoperates with a wide variety of standards-based telephony devices, SIP trunking services, gateways, conferencing and other communications endpoints. Through its unique distributed software architecture, Sphericall scales to 30,000 ports and achieves 99.999% reliability.

NEC Sphericall features high quality voice over IP, point-and-click call management, user-defined intelligent call routing, multiple auto-attendants, departmental call center capabilities, desktop video conferencing, text messaging, online smart directories, presence, unified email / voice mail, integrated softphone for mobile and remote workers, call recording and much more.

NEC Sphericall runs on industry-standard servers across your existing data network and avoids expensive proprietary hardware, giving you the greatest flexibility and choice to keep pace with your communications needs.

NEC Sphericall Web Services provides rich communications services for integration with other enterprise-class business applications. Now, the IP PBX becomes an enterprise “soft switch” utilized by various business applications to integrate communications into your business processes. The result is an advanced and proven unified communications platform that seamlessly integrates with your business.

With NEC Sphericall, you can stop thinking about your phone system and begin leveraging unified communications to create value for your business.

Zycoo IP Pabx

Highlights of ZYCOO IPPBX.

The price includes everything. No extra charge for IP Phone License.
No new Firmware Upgrade Firmware for coming out in the future.
VOIP phones reduced dramatically. In particular, companies with many branches.
Supports connection to PSTN and Analog Phone Lines old.
VOIP uses less power compared to a PC or Server devices.
Cheaper than buying a PC Card VOIP installation itself.
Easier to use the Web Interface Opensource Asterisk and Elastix lot do not have to study the usage data.

Panasonic IP Phones

Mercury Group computer systems provide the solution of Hybrid PABX Like KX-TES824, KX-TDA100, KX-TDA100D, KX-TDA200, KX-TDA600. We also provide the best solution of IP PBX System in UAE. The Products Solution we provide for IP PBX System is one of world’s best advanced telephony Models: KX-TDE100, KX-TDA200, KXTDE600.For an Organization/Enterprise we provide installation, configuration & commissioning services.

Firewall -Installations

Do you think your employees are spending too much time on Facebook, YouTube and downloading?

Do you want to control or block unwanted internet usage, reduce your internet cost and improve work efficiency?

For many years we have been offering a cost effective way to control the internet usage for our Ugandan and other East African clients by using our appliance based firewall systems
This helps to:

Control your staffs productive internet time so they can focus on the core duties
Control the internet usage charges to Etisalat or DU
Stops and controls the virus and malware attacks from internet centrally
Stops the unwanted spam email before reaching your outlook or emails
Allow the staff to securely browse the internet
Control the hacking and phishing attacks from outside world and protect your data
Stops downloading movies and music

Monitor and get the reports any time for the employees internet usage

We take care of all the installations and support part for the firewall in Uganda and East African regions through our trained and experiences engineers. Due to the nature of the requirement we do ongoing support for your purchased firewall appliance and will offer consulting for the integration and future upgrade plans.

Contact our Sales and support team to get a free demo of our solution.

or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Firewall Installation, Configuration and Support Services

Mercury Group Uganda has a seasoned staff of Systems Engineers who will become familiar with your Firewall Installations, Configurations and Support needs so you will always have the support you need and can depend on. 24x7x365. As your first choice for Firewall Installations, Configurations and Support, we are ever ready for emergency requests and always respond promptly. We are not generalists and as a professional team of many experts, we provide the brand specific certified engineer for each Firewall Installation, Configuration and Support, not just whoever is available.

You can utilize our Firewall Installation, Configuration and Support on an as-needed basis. We often recommend to new business clients that they use this option during an evaluation phase before they decide to engage us for an on-going relationship. Brand new clients also use our hourly support when they need immediate assistance. While this option is costlier per hour than our advance-pay options, and tend to be used mostly when there is a problem (often a crisis), and as a result it can be very reactive. Since the majority of IT problems can be prevented with a regular, proactive approach to IT support, you may wish to utilize our services in a proactive model.

Regardless of which of our services you use, we understand what a small business requires and we possess the experience and ability to provide industry based best-practices when it comes to Firewall Installation, Configuration and Support. If you don’t have access to dependable IT expertise, allow the seasoned staff at MGU to provide complete Firewall Installation, Configuration and Support to benefit your business today and as it grows and changes.

There are basically two types of firewalls which you can avail of from Mercury Group Uganda.

Hardware Firewalls

Hardware firewalls can be purchased as a stand-alone product but more recently, hardware firewalls are typically found in broadband routers and should be considered an important part of your system and network set-up, especially for anyone on a broadband connection. Generally these options are over looked by amateurs. Hardware firewalls can be effective with little or no configuration, and they can protect every system on a local network. Most hardware firewalls will have a minimum of four network ports to connect other computers, but for larger networks, wireless and business networking firewall solutions are available.

Software Firewalls

For individual home users, the most popular firewall choice is a software firewall. Software firewalls are installed on your computer (like any software) and you can customize it, allowing you some control over its function and protection features. A software firewall will protect your computer from outside attempts to control or gain access your computer, and, depending on your choice of software firewall, it could also provide protection against the most common Trojan programs or e-mail worms. Many software firewalls have user defined controls for setting up safe file and printer sharing and to block unsafe applications from running on your system. Additionally, software firewalls may also incorporate privacy controls, web filtering and more. The downside to software firewalls is that they will only protect the computer they are installed on, not a network, so each computer will need to have a software firewall installed on it.

VPN Services

Our VPN Services in Uganda is the perfect to fit your requirement and it is under your budget.

Increase your server and data access from anywhere whether it is a branch office to head office connection from laptop to server, you have come to the right place.

A right VPN solution which is much affordable and does not require costly upgrade and huge investment

It will work with any internet provider
It is reliable and scalable. You can grow and add the additional locations any time
It is the most secure due to its new encryption technologies

No static IP required

What Best Advantages Are You Getting From Our VPN Services

Access your server and data from anywhere
Centralize and control of your staff attendance systems
Watch your security camera from all branches or from anywhere
Centralize and control of all your data in a single and secured place

Backup all your data from branch office to head office or vice versa or even at your home

We are authorized partners and reseller for hardware based VPN and firewall appliances in Uganda and other East African regions.

Site to Site/Branches to Head-office VPN in all East African regions

Brands we offer:

Fortinet/Fortigate-based solutions
SOPHOS FIREWALL
Cisco Asa firewall & Firepower services
Palo Alto & Checkpoint Firewalls

IT Support Contracts

The IT Support Contract option provides you with a “fixed price” package of services, customized to your specific company requirements, and includes access to our Remote and Onsite Support Services. Your IT Support Contract will be designed according to the number of PCs, workstations, servers, printers, network devices you have in your business and for your specific IT needs.

The IT Support Contract is ideal for small to medium-sized businesses. Whether you have no current in-house IT Management or Support resource or are looking for 2nd or 3rd line support for an existing in-house IT Support function, the Contract will be designed to fit your requirements.

Why do I need an IT Support Contract?

As well as providing Remote and Onsite IT Support, your Support Contract includes proactive management of your IT and network system infrastructure. This means that each month you’re in contract, we’ll carry out a range of planned and unplanned maintenance and monitoring services on your behalf. So, as well as providing your business with a complete IT Support Service, we’re also taking care of daily and weekly IT and system management tasks on an ongoing basis.

The best part of it is that you get proactive management, training and IT Helpdesk support for your business – but at a fraction of the cost of employing an in-house IT Support person.

What’s included in Mercury Group Uganda's IT Support Contract service?

The IT Support Contract service gives you peace of mind that your computer and network systems are being looked after and managed ‘behind the scenes’, leaving you to focus on running your business.

Our aim is to keep your IT systems operating, maximize your network up time, and to support your business’s productivity. If your computers, network or other IT systems do encounter problems, we’ll be there to resolve those problems remotely or onsite through one of our expert Support Engineers.

Services include:

IT Helpdesk Support: email and telephone-based IT Support
Troubleshooting: diagnosing and fixing problems with PCs , servers and network hardware
Proactive and preventative management: online system monitoring of your critical systems to maximize up time
Backup and restore service: your business documents and files backed up securely
Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades whenever or wherever necessary
Network security: Antivirus, firewall, network configuration, updating and maintenance
Email systems: email applications, exchange server set up and management
Networks: Configuring network infrastructure such as routers and network switches
Supplier management: management of other IT equipment and service suppliers
Internet access: management of your broadband connectivity and Internet access services
Wireless: maintenance, set up and troubleshooting

Contract Specification:

Each contract will consist of one or more of the following components

Software Support
Tele Support
Hardware Support
Email Support
Anti-Virus Support
Preventative Maintenance
Mobile Phone Support

Mercury Group Uganda proudly provides support for all kinds of IT hardware and software through their experienced engineers.

Service Levels and Response Time

All support contracts provided by Mercury Group Uganda aim to meet or exceed the following service levels. When calls are logged with our service desk they are assessed by the following categories:

Critical-Server or system crash or time dependent issue

Major-Workstation or printer unusable or software application not accessible from any workstation i.e. accounts applications or e-mail access

Minor-Paper jams, fading monitors intermittent software errors or operating system upgrades

The following response times are then adhered to:

Critical

All logged calls will be responded to within 30 minutes. We aim to be onsite within 1 business hour of the call being logged and have the system fully operational within 2 hours.

Major

All logged calls will be responded to within 1 hour. We aim to be onsite within 2 business hours of the call being logged and have the system operational within 8 hours.

Minor

All logged calls will be responded to within 8 hours. We aim to be onsite within 24 business hours of the call being logged and have the system operational within 48 hours.

Non-Critical

All logged calls will be responded to within 24 hours. Due to the very nature of these types of calls there are no designated service level response times.

Contract Periods

We can provide a 12-month contract payable either in advance or by twelve equal monthly payments. This contract requires 1 month notice of termination by either party and is reviewed annually. Alternatively we can provide a monthly rolling contract payable by Standing Order. This contract requires 30 days’ notice of termination by either party.

How it works

Mercury Group Uganda IT Support Contracts are available in a range of flexible pricing options.

Prices

IT Support Contracts are fully customized around your business needs, based on the number of workstations in your business, and on the systems you want to support.