Healthcare organizations, today, must cope with a transforming business model while meeting the pressures of the industry’s regulatory demands. At Mercury Group Uganda, we enable healthcare organizations to enhance operational efficiencies, streamline internal processes, modernize business and develop customer intimacy, while meeting regulatory compliance. 


Client Challenges

  • Managing a changing business model: Shifting to a patient-centric healthcare system
  • Coping with regulatory pressures for cost containment and alignment of incentives
  • Handling digitized data from multiple sources, leading to a data explosion
  • Implementing reforms to provide greater emphasis on wellness management and preventive care

What Mercury Group Uganda Provides

At Mercury Group Uganda, we have the experience, expertise and capabilities to help you innovate and transform your healthcare enterprise. Our full services offering comprise IT services, business process outsourcing, consulting and infrastructure services. Some of our focus areas include the following:  

  • ICD-10 / HIPAA 5010
  • Legacy system modernization
  • Remote health monitoring
  • mHealth initiatives
  • Payer CRM initiatives
  • Electronic health records and exchanges
  • Health information exchanges
  • Healthcare infrastructure management and hosting
  • Healthcare analytics and business intelligence
  • Digital strategy

Client Successes

We work with healthcare insurers and other payers to facilitate a seamless migration of their services to a future state driven by wellness, cost predictability and value to all stakeholders

 Learn how our solutions have provided significant value to our customers


Re-platform, transition, migration and retiring of legacy systems and to newer agile process-driven systems

Results: A 34% increase in auto-adjudication rates significant cost reductions

Solution: Enhance customer experience and analytics-driven wellness


  • Seamless customer experience across multiple touch-points like mobile applications and devices, internet, IVR and voice
  • A 40% decrease in repeat prescriptions
  • Significant refill error reduction by managing members and customers as a single entity across multiple lines of business


Moving to an agile Pharmacy Business Management (PBM) system and integrating with other systems


  • A 15% reduction in overall costs
  • Reduction in year-on-year operational costs


A single platform service and solution to manage enrollment and eligibility across multiple lines of businesses


  • An 80% reduction in enrollment errors
  • Complete annual enrollment within stipulated timelines


Proactive solutions that enable fraud detection early in the claims adjudication lifecycle


  • Identification of 15% of the fraud cases early in the cycle


Co-developed a comprehensive Revenue Management system


  • Over 80% decrease in claims errors
  • Significant improvement in Accounts Receivables (AR)

Healthcare organizations, today, must cope 

About Us

We are a team of multi-disciplinary professionals covering all technical and sales areas with a wide range of IT services covering a broad spectrum of solutions ranging from Data Center Solutions, Security & virtualization, ATM & BFSI Solutions, E-Government & Enterprise Resource Management and many other Product ranges.