Mercury Technologies: Services in a Nutshell

Enterprises need to rapidly redesign themselves to be more responsive to changing customer needs.

They need a partner who is a co-innovator and a service provider in this journey to help them transform their business and increase efficiency. Future-ready companies must enable new business models while innovating at the edge and not just at the core even as they drive experimentation through faster analytics and knowledge. To become that company Infinite has envisioned the drivers of growth for the future. These are our solutions with concepts and technologies that will re-define the business landscape. This is where we intend to focus on our energies and build synergies with the clients we work with.

What level of service do you need to protect your business from downtime? It's important to ask this question every time you buy new products. In the past, you might have tolerated system downtime for 24 to 48 hours, the typical warranty response window. But today, business moves faster, expectations are high, and many applications must be highly available. With business success more tightly linked to IT, many companies are looking for faster, more proactive support than warranty provides. And they find that better support leads to a healthier IT environment overall.

When adding services to your purchase, you should first assess the availability needs of your key business processes. What impact would a 24-hour system outage have on your business revenues, customer loyalty, employee productivity, and commitment to internal clients? Uplifting the warranty to a faster response or extending the hours of coverage may be all you need to stay in business.

But when thinking about availability, you'll want to take a second look at what really causes downtime of your key business applications. Availability is affected by technology interoperability issues, in-house technical skills, and the processes, procedures, and tools you use to manage your IT infrastructure. That's why many organizations choose more proactive support from Mercury Group Uganda than a simple hardware warranty uplift can provide.

Mercury Group Uganda Services personnel have the expertise to solve complex problems across various hardware and software environments. And Mercury Group Uganda can work with you to proactively prevent problems, improve the reliability and stability of your infrastructure, and train your IT staff in new technologies. All these activities help to increase the value of your company's IT infrastructure investment.