Mercury Group Uganda’s Shield IT Managed Services program is specifically designed for business owners who need solid IT support but do not want or need the cost of an expensive in-house IT team.

The Shield IT Managed Services provides business owners with all the services of a complete corporate IT staff ranging from CIO to desktop technicians on a 24×7 basis where you can talk to a real live local person who can walk you through your IT issues.

We Shield IT Managed Services give you a single point of contact with one account team, one management team and one support team for comprehensive support of your network and business users. With Mercury Group Uganda       Shield IT Managed Services, our technicians become your team of trained, certified, trusted advisors who quickly and effectively eliminate any IT problems and introduce you to new solutions to reduce your costs, improve your efficiency and mitigate business risk.

We provide many levels of support ranging from on-call and as-needed for specific components of your infrastructure to full management with 24x7x365 response time and on-site support. We also provide support for maintenance, remediation, moves/adds/changes and quarterly strategic planning sessions.

Our MGU Shield service offerings include:

• IT cost control
• Intensive Care—Full service management of one or many IT functions.
• A Local Help Desk to deliver immediate response and resolution of tickets
• Data Protection—Back-Up and Verification
• Virus detection, elimination and protection
• Daily health checks (e.g. event log, disk space & CPU monitoring)
• Updates to address system security vulnerabilities
• State-of-the Art Ticketing System
• Software
• Remote and offsite backups
• Programming
• Cloud support
• Microsoft Office Assistance
• Internet support
• 24X7 Help Desk support
• Computer and server repair and updates
• Computer and server upgrades
• Mac and PC support
• Microsoft support
• Unix and Linux support
• Virtual Server and Virtual PC support
• IT equipment leasing to decrease cash flow requirements
• Industry leading edge consulting recommendations

MGU Shield Support Options

With MGU Shield, you can customize just the right type of service and support that fits your size company, management capabilities and technology requirements:

MGU Shield Sapphire – Monitoring and alerts are tracked by a 24/7 staffed Network Operations Center (NOC) that acts as the first responder to issues.

MGU Shield Diamond – Includes Sapphire but takes issues two steps further by including unlimited Level 1 and 2 help desk support.

MGU Shield Emerald – Provides all inclusive NOC, Help Desk, and onsite support for all covered machines or network hosts.

MGU Technology’s Local Helpdesk

Mercury Group Ugandas’ local helpdesk provides you with a friendly voice, a knowledgeable person and a local phone number to call. We will attempt to fix your problem right away as part of our service to you. If the problem cannot be resolved by one of our top technicians over the phone or through remote access, the helpdesk will assign one of our special network/PC technicians to specifically address your issue or problem.

MGU Technology’s Onsite Support

Our network/PC technicians can and will provide onsite support on a regular basis, based upon your specific requests. We can monitor your computer network and provide you with the best onsite network and PC support possible without the cost of having a full time IT staff.

MGU Technology’s Service Areas