
Healthcare
Healthcare organizations, today, must cope with a transforming business model while meeting the pressures of the industry’s regulatory demands. At Mercury Group Uganda, we enable healthcare organizations to enhance operational efficiencies, streamline internal processes, modernize business and develop customer intimacy, while meeting regulatory compliance.
Client Challenges
- Managing a changing business model: Shifting to a patient-centric healthcare system
- Coping with regulatory pressures for cost containment and alignment of incentives
- Handling digitized data from multiple sources, leading to a data explosion
- Implementing reforms to provide greater emphasis on wellness management and preventive care
What Mercury Group Uganda Provides
At Mercury Group Uganda, we have the experience, expertise and capabilities to help you innovate and transform your healthcare enterprise. Our full services offering comprise IT services, business process outsourcing, consulting and infrastructure services. Some of our focus areas include the following:
- ICD-10 / HIPAA 5010
- Legacy system modernization
- Remote health monitoring
- mHealth initiatives
- Payer CRM initiatives
- Electronic health records and exchanges
- Health information exchanges
- Healthcare infrastructure management and hosting
- Healthcare analytics and business intelligence
- Digital strategy
Client Successes
We work with healthcare insurers and other payers to facilitate a seamless migration of their services to a future state driven by wellness, cost predictability and value to all stakeholders
Learn how our solutions have provided significant value to our customers
Solution:
Re-platform, transition, migration and retiring of legacy systems and to newer agile process-driven systems
Results: A 34% increase in auto-adjudication rates significant cost reductions
Solution: Enhance customer experience and analytics-driven wellness
Results:
- Seamless customer experience across multiple touch-points like mobile applications and devices, internet, IVR and voice
- A 40% decrease in repeat prescriptions
- Significant refill error reduction by managing members and customers as a single entity across multiple lines of business
Solution:
Moving to an agile Pharmacy Business Management (PBM) system and integrating with other systems
Results:
- A 15% reduction in overall costs
- Reduction in year-on-year operational costs
Solution:
A single platform service and solution to manage enrollment and eligibility across multiple lines of businesses
Results:
- An 80% reduction in enrollment errors
- Complete annual enrollment within stipulated timelines
Solution:
Proactive solutions that enable fraud detection early in the claims adjudication lifecycle
Results:
- Identification of 15% of the fraud cases early in the cycle
Solution:
Co-developed a comprehensive Revenue Management system
Results:
- Over 80% decrease in claims errors
- Significant improvement in Accounts Receivables (AR)
Healthcare organizations, today, must cope
Goverment
To meet the expectations of multiple stakeholders in a challenging environment, governance needs to be nimble and effective. ICT-enabled solutions for governments can help achieve this through process efficiencies, technology scalability, feature-rich business functionality, customized mapping with government functions at different levels of administration and analytics to enable planning and decision-making. Transparency and accountability can also be built into government process workflows with an outcome-based approach.
Solutions We Offer
Our solutions for the public sector help you manage a wide range of areas including:
Citizen Services: Affordable and anywhere access to public services required by citizens routinely, with real-time information availability and 24X7 paperless service delivery
Social Development: Inclusive growth through biometrics-based beneficiary identity management, electronic disbursal of wages and non-monetary benefits, beneficiary enrollment, digital works management and self-help group management
Defense and Security: Secure and robust communication networks, active Electronic Warfare (EW) systems and integrated law enforcement systems to empower your defense forces and security agencies
Revenue and Taxation: Integration of revenue, taxation and financial management on a single platform. This helps increase tax revenues through effective tax administration, perform a variety of financial management activities including budget preparation, and achieve rigorous fiscal discipline
Public Healthcare: Increased accessibility to affordable public healthcare and medical services by offering clinical and diagnostic services, effective administration and proactive monitoring of quality health services
Public Infrastructure: Rapid urbanization, better management and delivery of civic services, planned development of cities through optimized technology infrastructure, integrated transportation and traffic systems, management of state-wide area network and data center
Disaster Management: Early warning systems for disasters with incident response systems and knowledge portals
Benefits
improved transparency and accountability: We automate your processes and ensure access to real time information to various stakeholders
Increased accessibility: You can increase the accessibility and affordability of public services with our workflow-driven processes and internet-enabled solutions
Higher security: Our solutions ensure total security of government and personal data through multiple technologies including digital certificates, biometrics, encryption and authorized access levels
Enhanced change management: You can manage change effectively and efficiently leveraging our process rigor, coupled with our expertise in government domains and innovation models
- Mercury Group Uganda benefits
The Government Industry Solutions Unit at MGU provides transformational smart governance solutions for all tiers of government organizations – federal, state and local - MGU' experience in providing solutions to public sector in multiple countries helps us understand and leverage globally accepted best-practices and solutions
- Our experts have extensive experience in design and implementation of effective governance solutions using world-class current and next-generation technologies
- We deliver end-to-end holistic and integrated solutions where we provide software, hardware, applications and infrastructure
- Our frameworks-enabled solutions help in rapid implementation timelines and reduced lifecycle costs
Financial Services

We are the largest Banking & Financial Services specific search firm in the Africa. We enjoy a stellar reputation in the industry stemming from 25 years of success. We act as the default contingency & search firm of choice for banks and financial institutions across:
- Core Banking
- C Level / Senior Mandates
- Commercial & Corporate / Wholesale Banking
- Retail Banking & Wealth Management
- Risk, Compliance & Corporate Governance
- Technology & Operations
- Finance, Audit & Legal
- Treasury
- Support Functions
- Internet & Telephone banking
- Retail banking with specific focus on ATMs, Cash Dispensers and EFT switching solutions
- Card Payment systems – Credit, Debit, Pre-paid, Stored Value card systems, Issuing and authorizing systems, merchant acquiring systems, settlement systems, Risk and Fraud management systems, Internet Payment gateways, Web merchant payment systems,
We provide solutions to manage Headcount / Quota Constraints, Expertise Injection and Project Delivery assistance across industries including technology companies, telecoms, consultancies and vendors for:
- Contract
- Visa & Payroll Services
- Outsource
- Project Based
- Interim Hires
- Outsourcing & facility managment services
- End to End Managed Agency
- Server & Storage solutions including Disaster Recovery






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