Network Penetration Testing Services in Uganda

Network penetration is a critical component to an overall information security strategy. Penetration testing identify the risk, exposes dangerous issues and demonstrates how well your network and information assets having protected. Our Network Penetration Testing can help you to be safe by the risk of your information breaching with the help of comprehensive security programs.

MERCURY GROUP UGANDA is a leading organization in penetration testing services and IT security services. For over years, Mercury Group Uganda has helped many clients to protect important data, toughen web applications, maintain obedience and keep away from all risks.
We tend to find vulnerabilities by evading your current access controls. This service is something above your regular system/network administrator’s scan.

We provide these two types of Network Security Testing:

  • Vulnerability Assessment (Identify, Stop and Report)
  • Penetration Testing (Identify, Exploit and Report)

Mercury Group Uganda comes with the promise of delivery the penetration testing services to its clients in Kampala Uganda. We generate deliverable that includes absolutely no false security and are likely to identify vulnerabilities that cannot be recognized with usual testing technology.

We designed penetration testing tools to be used by people with a large range for security purpose. It is an ideal for developers and technology testers who are not familiar with penetration testing. In performance with the consultants, we resolve the possibilities of the security penetration. We certify the effectiveness of prevailing protections by Penetration Testing. Our penetration testing experts recognize the risks and confidentiality of vulnerable information. Mercury Group Uganda security consultant conducts a thorough assessment of your network to:

  • Passionate Testers.
  • Quality Customer Service.
  • Competitive Rates.

Call Center Setup & Solution in Kampala Uganda


Your Organization call center may handle sales or customer service, we can develop custom call center solutions to make it better. We’ve experience implementing call center software to make your agents more effective to allow them to process more calls quicker. Our call center phone systems are designed to make the most of your team to get the results you’re after.

By implementing systems that will help you monitor call volume, we can help managers evaluate who’s under performing and requires to further improve. MERCURY GROUP UGANDA continues to provide call center solutions for over 6 years to a variety of businesses in the mortgage industry, Debt Collection, Hospitality and beyond. We have extensive experience that we could put to work for you. We develop all-in-one solutions for organizations utilizing the most efficient modern technology and training best practices. We are able to train your sales floor to build more profitable relationships with clients so that you can take advantage of outbound dialing or inbound calling.

Our Call Center Solutions, is used for the purpose of receiving and transmitting a sizable amount of requests by telephone. Mostly a call center is run by a company to administer incoming product support or information inquiries from consumers. Outgoing calls are in the nature of telemarketing, client follow up calls, debt collection etc. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center. MERCURY GROUP UGANDA can provide small to large scale call center solution to your organization. Starting from two agents in single shift to hundreds of agents in multiple shifts. With powerful functionality and usability, feature-rich capabilities focused on a streamlined platform, our call center systems complemented by our dedicated tech support team and expertise, are set to maximize productivity and drive the strategic development of your company.

How you can benefit from our call center solutions

We offer call center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in. Our Call Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls among a team, MERCURY GROUP UGANDA has the solutions you need to manage and grow your business.

  • Agent screen pops with detailed customer information reduces interaction time
  • Advanced call routing ensures calls go to the right agents, reducing the service time per call
  • Preview Dialing Feature providing Auto dialing from screen based on requirement by user. This features facilitates agent to see information of number to be dialed.
  • Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources
  • Highly Business friendly reporting. Reporting can be customized to any extend
  • Our Modular Solution include Switching, Application and Database servers are on single server or multiple servers, depending on load requirements.
  • Our Call Center solution can be expanded from 5 seats to 1000+ seats by utilizing multiple servers.
  • Predictive Dialing allow the system to automatically dial batched of telephone numbers
  • Voice Logger with advance recording capabilities
  • Disposition management feature provides the capability to set and assign various dispositions based on business requirement
  • SMS and Email integration
  • Channel Restriction Channel Restriction is available at Process Level in Predictive Mode to control the number of channels can be utilized

Automatic Call Distribution (ACD)

Skill-based routing functionality directs calls, emails, web chats, fax messages, text messages and voicemail messages to an available agent with the highest skill level to handle the communication traffic. This helps to ensure that your clients are getting together with someone who has the skill to assist them to, thereby lowering the instances where customers have to be transferred, escalated or called back.

 

  Computer Telephony Integration

CTI allows you to leverage telephone functionality integration to leading CRM products. Computer Telephony Integration (CTI) interfaces interconnect with your computer, enabling the:

  • Management ny and data delivery to the Agent like screen pop up
  • Control of telephony functions from the desktop like transfer, mute, conference, etc

Our Call Center Phone Systems solutions designed to be both scalable and feature rich and meets the growing demands of today’s business conditions. Other than call center phone system we have telephone products to support all the communication methods like IP, TDM, Video, Wired or Wireless and SIP Protocol. Choose our call center solution that give best fits your Business. Our call center phone system deliver maximum deployment flexibility and all business niches or personalization requirements. MERCURY GROUP UGANDA offers high tech worry free deployment for contact centers and call centers in UGANDA.  Contact us today only.

 

 

Best IP phone models

We make cost savings on your long-distance calls easy. All you need to do is buy a VoIP phone that will not only bring you cost savings but also completely replace your existing fixed line phone.

While there are many VoIP phone models on the market, we recommend the Gigaset C470 IP and Gigaset C595 IP models for use in the SIPNET network. These relatively cheap devices are similar to DECT phones in terms of ease of installation and use, but considerably better in terms of added features.

Gigaset C470 IP is a simple SIP phone combining the functions of traditional telephone and VoIP telephone. This telephone system supports Internet calls without a connection to a computer, up to 6 additional handsets and as many SIP accounts, and up to 3 parallel calls. 

Key features:

  • Switching between traditional telephony and VoIP telephony with a press of a button.
  • Simple VoIP configuration without a computer.
  • An expandable telephone system with multi-line functionality for 6 handsets and support of up to six SIP accounts with different operators
  • Up to 3 parallel calls: two VoIP calls and one fixed line call from several handsets.
  • ECO DECT – power conservation of up to 60% and adjustable radio signal intensity.
  • Incoming email alerts showing the date and time of receipt and email subject.
  • Messaging (contact list, chat, current status).
  • Missed call notifications sent to a mobile phone.
  • Advanced virus protection with a secure operating system.
  • Speakerphone.
  • CLIP / CNIP.
  • 128 x 128 dpi display (4,096 colours).
  • Intuitive graphic menu.
  • Support of SMS messages up to 612 characters long.
  • Phone book for 150 names and numbers.

Gigaset C595 IP is a multifunctional SIP phone combining the functions of traditional telephony and VoIP telephony.

Much like the simpler Gigaset C470 IP phone, Gigaset C595 IP supports up to 3 parallel calls but also offers additional function. For example, this phone system supports HDSP technology that ensures high-quality VoIP calls and has a built-in answering machine. 

Key features:

  • Simple VoIP configuration without a computer
  • An expandable telephone system with multi-line functionality for 6 handsets and support of up to six SIP accounts with different operators.
  • Up to 3 parallel calls: two VoIP calls and one fixed line call from several handsets.
  • ECO DECT – power conservation of up to 60% and adjustable radio signal intensity.
  • Ethernet support.
  • Large 128 x 160 dpi display (65,000 colours).
  • Answering machine.
  • 2 configurable softkeys
  • Advanced virus protection with to a secure operating system.
  • Speakerphone.
  • CLIP / CNIP.
  • Messaging (contact list, chat, current status).
  • Email viewing.
  • Access to Twitter, Facebook, Ebay accounts.
  • Support of SMS messages up to 612 characters long.
  • Phone book for 150 names and numbers.

IP Phones

Mercury Group Uganda introduces its IP telephony platform designed to offer rich set of features. All in one network and tailored to address corporate and individual requirements. 

Also offered as an IP based PBX, Cloud Service which is a Private Branch Exchange communication services over broadband connections. Customer benefits are straightforward. Lower CAPEX and OPEX. There is no need to install an expensive PBX systems and tiresome cabling. There is also no need for operational maintenance and overheads. In turn this allows the customer to focus on its core business. Some features of the system are:

  • Voicemail
  • Fax-to- Email
  • Business Conference
  • Virtual Office/Auto Attendant
  • International and local outgoing and Incoming calls

Platform gives customer an opportunity to enjoy high quality and cost effective voice calls and stay connected with family and colleagues, business partners and customers while traveling abroad. No worries for roaming charges and congested networks. 

This service also offers added flexibility in that payments can be made not only through the office but also Online/Web or using Automated `PayWay`Kiosks deployed in the city.

About Us

We are a team of multi-disciplinary professionals covering all technical and sales areas with a wide range of IT services covering a broad spectrum of solutions ranging from Data Center Solutions, Security & virtualization, ATM & BFSI Solutions, E-Government & Enterprise Resource Management and many other Product ranges.

MGU subsidiaries

- MGU Translation LLC 

- MGU Microfinance Bank 

 

 

 

 

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Contact Us

We will be happy to hear from you, no matter the subject. Feel free to contact us.

2nd Floor, MGU Towers | Bombo RD
P.O Box 29731, K’la Uganda.
Fax: +256414 226410/1
Direct office line (WhatsApp): +256392124407
https://www.mercurygroupug.com
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