Polycom IP Conference Phone - Uganda

Essential to businesses in all shapes and sizes, the Polycom IP conference phone allows multiple parties to remotely converse from anywhere in the world. The goal is communicating clearly and accurately. Polycom IP conference phones are become preferred choice for conference rooms for its high level of audio clarity. This IP conference phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. The SIP protocol allow the Polycom IP Phones to be work with most of telephone system.

 

Avaya Solution in Uganda

 AVAYA UGANDA – AVAYA TELEPHONE SYSTEM

AVAYA IP OFFICE is a complete intelligent communications solution with full-featured telephony/voice communications, networking, messaging and contact centre capabilities. Avaya Office Telephone System Works with traditional circuit-switched and IP lines. Companies can add data and IP telephony capabilities as needed, and it can function in either PBX or key system mode. Avaya IP OFFICE is an IP PBX / Hybrid system in a compact and easy-to-deploy unit.

Avaya IP OFFICE fills the gap between yesterday’s circuit switched PBX’s and Key Systems and the IP-only solutions of tomorrow by meeting the total office communications needs of small-to-medium sized businesses.

PABX is an automatic telephone switching system within a company that allows for the efficient management and monitoring of all telephone communications between employees and clients. With the addition of moving voice data over an IP connection through VoIP and the integration of traditional switchboard functions, a range of new features opened to businesses.

The Avaya IP Office PABX System is designed specifically for businesses of between 4 to 1000 users and delivers the same communication capabilities of large enterprises. This solution unifies communications, providing employees with a solution that allows them to handle all their business communication on the device of their choice: laptop, mobile device, office or home phone – using wired, wireless or broadband connections. The New Avaya IP Office Version 10 Packed with more advanced features such as webrtc and workforce optimization.

Contact us for AVAYA UGANDA installation for your office. We can supply and install Avaya telephone system anywhere in Kampala, Uganda and Africa. 

Features of the Avaya IP Office include:

  • Networking of up to 32 sites
  • 128 party conferencing
  • Voicemail
  • Multiple call support
  • Telephone management system (TMS)
  • Menu driving tools including audit trail
  • Auto call distribution to customised routes
  • Voice recording
  • Caller ID
  • Call Centre functionality.

If you are looking for a PABX telephone solution, Mercury Group Uganda is your Best Avaya Reseller of choice in Uganda. Send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it.  a sales agent will get back to you immediately. We are Supporting Businesses all across UAE that include Dubai, AFRICA & INDIA

 

Avaya

 

AVAYA UGANDA – AVAYA TELEPHONE SYSTEM

AVAYA IP OFFICE is a complete intelligent communications solution with full-featured telephony/voice communications, networking, messaging and contact centre capabilities. Avaya Office Telephone System Works with traditional circuit-switched and IP lines. Companies can add data and IP telephony capabilities as needed, and it can function in either PBX or key system mode. Avaya IP OFFICE is an IP PBX / Hybrid system in a compact and easy-to-deploy unit.

Avaya IP OFFICE fills the gap between yesterday’s circuit switched PBX’s and Key Systems and the IP-only solutions of tomorrow by meeting the total office communications needs of small-to-medium sized businesses.

PABX is an automatic telephone switching system within a company that allows for the efficient management and monitoring of all telephone communications between employees and clients. With the addition of moving voice data over an IP connection through VoIP and the integration of traditional switchboard functions, a range of new features opened to businesses.

The Avaya IP Office PABX System is designed specifically for businesses of between 4 to 1000 users and delivers the same communication capabilities of large enterprises. This solution unifies communications, providing employees with a solution that allows them to handle all their business communication on the device of their choice: laptop, mobile device, office or home phone – using wired, wireless or broadband connections. The New Avaya IP Office Version 10 Packed with more advanced features such as webrtc and workforce optimization.

Contact us for AVAYA UGANDA installation for your office. We can supply and install Avaya telephone system anywhere in Kampala, Uganda and Africa. 

Features of the Avaya IP Office include:

  • Networking of up to 32 sites
  • 128 party conferencing
  • Voicemail
  • Multiple call support
  • Telephone management system (TMS)
  • Menu driving tools including audit trail
  • Auto call distribution to customised routes
  • Voice recording
  • Caller ID
  • Call Centre functionality.

If you are looking for a PABX telephone solution, Mercury Group Uganda is your Best Avaya Reseller of choice in Uganda. Send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it.  a sales agent will get back to you immediately. We are Supporting Businesses all across UAE that include Dubai, AFRICA & INDIA

 

Data center experts

Data Center Solutions

 

To deliver on the capabilities of a digital business, there’s no question that IT Organizations must modernize and automate their infrastructure, and transform their data center operation into a cloud environment – One that is fully automated and self-service.

 

The rapid shift in data center technologies will enable enterprises to optimize existing IT and legacy investments to free up resources for next generation IT that will transform the business.

 

Mercury Group Uganda will work with you to delivery energy efficient, agile data center to meet the increasing demands of workloads that enables you to deliver mission critical business services that are automated and responsive than ever.

Our solutions consist of full life cycle services from Planning, Design, Supply, Implement, Optimize and Operate phases’

 

Talk to us today for:

 

ü  Physical Data Center build which takes care of energy efficient designs with environments, physical lay outs, power, cooling, access control, security

ü  Server consolidation & virtualization

ü  Storage Consolidation & virtualization

ü  Converged & Hyper Converged Infrastructure Solutions

ü  Network Virtualization

ü  Next Gen Cloud Scale Switching Solutions

ü  Security

ü  Disaster Recovery

ü  Business Continuity Planning

ü  Storage Management, Migration, backup and recovery solutions

ü  Application, Server Load balancing

ü  Application Acceleration & Optimization solutions

ü  Management & Automation platforms.

ü  Software Defined Networking

 

Your data center can become a strategic resource. You gain operational efficiencies, enhance workforce productivity, and reduce risks.

 

We work with Industry leaders such as Oracle, IBM, HP, Cisco, F5, Symantec, Veritas, Sanovi, VMware, Citrix, Microsoft, Checkpoint, Infoblox, RSA, Blue Coat in delivering Next Gen Data Center solutions.

 

Contract us now for free quote for your data center. 

Data Center Solutions

 

To deliver on the capabilities of a digital business, there’s no question that IT Organizations must modernize and automate their infrastructure, and transform their data center operation into a cloud environment – One that is fully automated and self-service.

 

The rapid shift in data center technologies will enable enterprises to optimize existing IT and legacy investments to free up resources for next generation IT that will transform the business.

 

Mercury Group Uganda will work with you to delivery energy efficient, agile data center to meet the increasing demands of workloads that enables you to deliver mission critical business services that are automated and responsive than ever.

Our solutions consist of full life cycle services from Planning, Design, Supply, Implement, Optimize and Operate phases’

 

Talk to us today for:

 

·         Physical Data Center build which takes care of energy efficient designs with environments, physical lay outs, power, cooling, access control, security

·         Server consolidation & virtualization

·         Storage Consolidation & virtualization

·         Converged & Hyper Converged Infrastructure Solutions

·         Network Virtualization

·         Next Gen Cloud Scale Switching Solutions

·         Security

·         Disaster Recovery

·         Business Continuity Planning

·         Storage Management, Migration, backup and recovery solutions

·         Application, Server Load balancing

·         Application Acceleration & Optimization solutions

·         Management & Automation platforms.

·         Software Defined Networking

 

Your data center can become a strategic resource. You gain operational efficiencies, enhance workforce productivity, and reduce risks.

 

We work with Industry leaders such as Oracle, IBM, HP, Cisco, F5, Symantec, Veritas, Sanovi, VMware, Citrix, Microsoft, Checkpoint, Infoblox, RSA, Blue Coat in delivering Next Gen Data Center solutions.

Contract us now for free quote for your data center. 

Problems with Autodiscover, Out of Office, Free Busy, OWA and Outlook Anywhere

 Problems with Autodiscover, Out of Office,

Free Busy, OWA and Outlook Anywhere

One of the most common issues I see has to do with certificates, so to start out we need to understand some things about certificates.

Certificates are used to encrypt traffic between exchange servers and clients.

There are 3 things that need to be true for a certificate to be valid.

  1. The name used to access the resource needs match the certificate exactly.
    Example: If I connect to say owa with mail.mydomain.com then the certificate needs to also have mail.mydomain.com on it in either the subject or the subject alternate name field.clip_image002
  2. The Certificate time must be valid
  3. The issuing Certificate Authority must be trusted by the client. (It needs to exist in the “Trusted Root Certificate Authorities)

clip_image004

Now that we have some VERY basic info about certificates.

The issues I see constantly are: Autodiscover, Out of Office, Free Busy and Outlook Anywhere miss-configuration.

Reasons:

  1. Not using a trusted certificate
    • Solution: use a 3rd party cert provider
  2. The certificate name does not match the DNS name\s
    • Solution: create a new cert request containing all the names used to access the server. Minimum of
      1. Autodiscover.domain.com
      2. <ExternalName>.domain.com
      3. <InternalName>.domain.local (if using for internal systems also)

Example of a correct cert request:

  • New-ExchangeCertificate -GenerateRequest -SubjectName “C=US, O=Org Name, CN=mail.domain.com” -domainname mail.domain.com, autodiscover.domain.com, servername, servername.domain.local -FriendlyName mail.domain.com -privatekeyexportable:$true -path c:\cert_myserver.txt

Example of Cert import

  • Import-ExchangeCertificate –Path “C:\CertificateFile.cer” | Enable-ExchangeCertificate -Services pop, smtp, iis, imap(2007 Example)
  • Import-ExchangeCertificate -FileData ([Byte[]]$(Get-Content -Path c:\certificates\newcert.cer -Encoding Byte -ReadCount 0)) | Enable-ExchangeCertificate -Services SMTP   (2010 Example)
  1. External URLs not defined correctly
  2. Can’t resolve Fully qualified domain names (FQDN)

    SCP Record does not contain the correct value

    1. Test from outlook:
      1. Hold CTRL and Click the outlook Icon in the system tray image and select “Test Email Auto Configuration”image
      2. Uncheck guess smart and click Test
    2. check SCP value returned
      1. If you get info on the results tab then autodiscover is working
      2. If not look at the Log tab and look at the URL that is returned

              image

  1.  
    1. Test the URL (Type it into Internet explorer) if its not change SCP to a valid URL
      1. Run ADSIEDIT and view the “Service Binding Information” to verify the correct value

                     image

2. Set the SCP allong with the internal URL: Set-ClientAccessServer CASServerName -AutoDiscoverServiceInternalUri https://mail.domain.local/Autodiscover/Autodiscover.xml

About Us

We are a team of multi-disciplinary professionals covering all technical and sales areas with a wide range of IT services covering a broad spectrum of solutions ranging from Data Center Solutions, Security & virtualization, ATM & BFSI Solutions, E-Government & Enterprise Resource Management and many other Product ranges.

MGU subsidiaries

- MGU Translation LLC 

- MGU Microfinance Bank 

 

 

 

 

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Contact Us

We will be happy to hear from you, no matter the subject. Feel free to contact us.

2nd Floor, MGU Towers | Bombo RD
P.O Box 29731, K’la Uganda.
Fax: +256414 226410/1
Direct office line (WhatsApp): +256392124407
https://www.mercurygroupug.com
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