Mercury Group Uganda IT Consultancy services helps various businesses achieve their goals by framing efficient strategies for implementing IT solutions & services.  Gaining expertise in offering Consultancy and IT services to our valued clients nation-wide, we have constituted a team of dexterous workers and competent professionals who enable us in offering solutions in all aspects regarding IT.

We offer our services for Website Design, Development & Hosting, Document Digitization, Software development, General End user support, Hardware support, Technical Support. Providing feasible solutions by individually interacting with our clients, we are able to understand and analyze their requirements and offer relevant services catering their requirement.  We have gained vast experience and expertise in providing End to end support, Hardware support & Technical Support to End users, Small business establishments and organizations. We offer these services at affordable prices.

We are the most prominent service provider of Business Consultancy for starting a new Business/Project or upgrading ongoing existing business for making it more profitable and cost-efficient. We provide solutions for uplift with a lowest operational cost with the help of our technical experts. In our short span of time we have earned the trust of various enumerable Food Courts, Garment Processing Units, Hospitals, Real Estate, IT & ITES, Small retail and wholesale outlets and many more.

Mercury Group Uganda Provides Complete Turnkey Project Consultancy Services in all fields with customized solutions. As a responsible IT consultancy, we help you simplify and improve the core IT processes in your organizations so that your IT infrastructure is optimized and aligned to generate the desired business revenues. We at the same time bring you more efficiency making IT an asset to you.

 What our IT Consultant Does?

• Our IT consultant helps you identify and choose the right software or program to best serve your business interest. We perform a total cost of ownership analysis to ascertain that you are getting highest ROI (Return on investment) from the desired software.
• Our IT consultation expert helps in integrating a new software application into your business model. They are capable of addressing the incompatibility issues that may occur between the existent system and new software application and ensures the integration is done smoothly.
• If you find a software program that has many features in it but lacks a feature or two, crucial for your business then our consultants perform functionality gap analysis and advice you on how to customize the particular software application to meet your requirement and needs.
• Consultants from our technical practice work alongside your enterprise architecture and infrastructure functions to design new infrastructures and the management of their operating environments. Our expertise and intimate understanding of these environments allows us to get the best efficiency, operating performance and reliability for your systems.

 Our highly professional IT consultancy services provide you the following advantages:

• Tactical placement and customization of the services so that targeted user group is best served.
• Reduces operational costs by figuring out the best and most cost-effective IT processes for your business.
• Replaces expensive and time consuming processes with cost-effective and efficient ones, so that business targets are achieved quickly and in cost-effective manner. This boosts your ROI (Return on investment).
• Help you embrace the best practices that are modernized benchmarks in the IT industry.
• Puts you on the path of continuous improvement, so work process is streamlined and optimized.

What we offer

We offer a complete portfolio of consultancy, project management and implementation services including:

• Strategic IT development
• Network and Internet Security
• System Integration
• Technical Documentation and Training
• Complete management of your IT Infrastructure Project Management

Mercury Group Uganda is accomplished in shaping IT decision-making from both technical and commercial perspectives and time has proven the quality of our client engagements. Our balanced perspective, unmatched service industry expertise, thorough technical understanding and in-depth sourcing knowledge make us the perfect point of reference to help you optimize your technology expenditure.

Do you want a website that produces sales for your business?

While working with Mercury Group Uganda, you are guaranteed to have a performance surpasses that of any other website you have ever had. The websites we design and develop at Mercury Group Uganda are focused on driving maximum performance from all of your marketing and advertising initiatives. Moreover we line up on making the website visually captivating.

Why choose us?

• Sound Communication
• Insanely Fast
• Unbeatable Price
• People Who Actually Care

Quality Website Designing Services

Quality works can only come from the pros. And when it comes to web designing, technology and proficiency come together. Backed up by years of web designing experience, Mercury Group Uganda boasts of professional and competitive portfolios that would impress clients across all industries.

Our company’s expertise includes corporate web design using flash animation and custom programming scripts, among others. Businesses that would like to create an online presence should create a website that won’t only lure visitors but would make customers trust them as take their business online.

Below are a few of our expertise:

• Website Designing
• Logo Designing
• Multimedia Presentation
• Web Development
• Website Promotion
• Website Updating
• Website Redesigning
• Flash Presentation
• Web 2.0 Design
• E-commerce Website Designs
• Joomla Website Design
• Drupal Website Design
• Offshore Web Design
• Software Design

At Mercury Group Uganda Web designing department we are proud to present a complete one stop destination for all Web solutions including website designing and web development. Our professional and experienced teams of programmers work hard and use the latest tools and technologies to provide you the best results requested by you. We have a technical analysis team who work with our clients to do the documentation of all the requirements and specifications of the projects.

We truly understand that a well-designed website represents any business professionally. Here we work towards providing our clients, unique and innovative solutions based on our client’s business needs. These days, websites act as the face of any business. The website we design act as a bridge between our clients and their customers. So we design websites emphasizing originality, uniqueness and new ideas.

Before we initiate the project, our highly trained professionals undergo thorough analysis and research and do all the planning and requirement gathering of your business. As a result we can deliver you the best business solution.

Our website designing and web development strengths:

• Communication

• Creative and attractive designs with Quality content

• Fully functional websites

• QA testing at all levels

• Cost Effective and Affordable

• On-time delivery

We are dedicated to the Printer Repair | Plotter Maintenance & Service of all types of printers and plotters and provide a nationwide service. We provide first rate comprehensive support and printer repair solutions for home users, public sector and private sector organizations throughout Ugandan and the East African regions

We offer our clients a complete suite of services that covers every aspect of printing. We repair and service all makes of Printers, Fax Machines and Plotters. We can service and repair onsite or in our workshops for corporate clients and for staff working from home.

Our printer repair technicians provide fast, high-quality, on-site printer repairs. Our printer repair technicians receive on-going training to keep up to date with the latest laser printer and plotter models and technologies. We are printer and plotter repair experts. Our technicians specialize in all aspects of printer problems including printer error codes, paper jams, image defects and hardware malfunctions.

All of our friendly printer repair technicians have extensive experience across a wide range of printer models. So no matter what problem you have with your printer, our team will be able to quickly identify and repair it for you and have you back on track.

If you have a problem with your laser jet, color HP laser jet, plotter wide format AO printer please telephone us or email your details with a brief description of your problem and we will respond with an estimate for carryout the printer repair including parts and labor. We will deal with your query promptly and efficiently minimizing the downtime caused to your business.

 In printer repairs area, we carry out repairs of a large range of printers from all respected brands. They include Black & White Laser Printers, Color Laser Printers, Olivetti, Tally Deskjet Printers, All-in-one printers (Laser & Inkjet) and all bank's receipt printers. We also undertake board level repairs of printers wherever it is essential. ID card printers such as Zebra, Brother, Fargo printers are often serviced by our team of professionals. Printer repair services are available on site and walk-in service center drop.

Some of the common issues is:-

Paper not feeding?

Common cause is dirty or worn feed rollers.

Dirty Copies?

Common causes are bad or dirty OPC Drum or toner or ink spill.

Why Mercury Group Uganda for Printer Repair?

• We offer fast, efficient, on-site printer repair services  including the following:
• 4hr-6hr response time once call or request is lodged.
• Printer repair services in Uganda and other neighboring countries.
• Most parts carried by all technicians.
• Professional service and operating guidance.
• Full and comprehensive reporting and audit provided.
• New and used printers and part sales.
• Lease and rental options available.
• All consumables & toners supplied on request
• Fast, efficient delivery and service.
• Emergency call outs.
• Warranty repairs.(Conditions Apply)
• Maintenance contracts are also on offer. (Conditions Apply)
• Online support and help desk facility
• Pressure sealers and forms handling equipment also included.
• General & preventative maintenance

Are you frustrated with your printer problems?  Are your printer issues about to send you over the edge?

We can be your best choice for advanced phone systems & communications solutions at very competitive prices. From additions to new installs, voicemail, audio/video conferencing, call auto-attendant, telephone accounting and wireless, we do it all.

We take great pride in our phone system installation, testing and certification procedures for Phone Cabling. Our main goal is total customer satisfaction through the highest quality workmanship, top quality equipment and built-in upgrade potential for your systems and network. Our industry knowledge and engineering expertise can ensure the best protection of your Voice and Data systems investment. Our engineers are experienced with the widest diversity of phone equipment and wiring.

PBX Phone Systems – Installation, Upgrades and Maintenance Services

Our company provides installations, upgrades and maintenance services for PABX/PBX Telephony and PABX/PBX phone systems using VOIP. We also offer products, such as PABX/PBX Telephone Systems, PABX/PBX Phones, VoIP Gateways, and Memory Cards. Contrary to a common belief that these PABX/PBX systems are expensive, we can show you that you can get enhanced communication for your business or for your smart home at a very low budget.

What Is PBX?

PBX stands for private branch exchange. In simple terms, a PBX is the backbone of a corporate phone network. Small companies typically use multiple-line systems to handle their incoming and outgoing phone calls, letting their phone carrier handle the management of those lines. In this scenario, four lines come into the business and are all visible on a multiple-line phone.

Business networks utilizing a PBX have a number of lines or a T-1 digital connection coming into it to provide service and branches open connections throughout the enterprise. It also permits internal calling from extension to extension.

What Is IP PBX?

IP PBX is the application of VoIP (Voice over Internet Protocol) technology to Private Branch Exchanges (PBX). Company telephone networks are carried over the data network.

Advantages of PABX

Incoming Call Control

• Live operators receive and direct incoming calls to internal office personnel. A live operator gives a business organization a personality and the opportunity to interface directly with customers, clients and the public. When the auto attendant mode is used incoming callers are offered options to connect them to the right parties.

Internal Call Control

• A PABX system provides connections between all internal phone stations without requiring operator intervention. Every station can dial any other station within the system. If a user does not know the extension number for another person on the system, an online directory may be accessed by voice interaction to provide the correct extension and make the connection.

Speed Dialing

• A speed dialing feature permits frequently connected parties to dial one another with a single button. This eliminates dialing errors and speeds up communication between parties.

Automated Information

• Call directing information can be programmed into a PABX. This improves customer inquiries by creating direct access to internal departments or individuals. Incoming callers reach key contacts without speaking to an operator or receptionist.

User Friendly

• It is easy to train personnel to use PABX systems and station handsets. Many functions are noted on standard buttons and supported by voice interactive inquiry functions within the system.

Higher Call Volume

• A PABX can automatically receive and direct large numbers of calls at the same time. Incoming callers do not have to wait in line for an operator to answer and direct their call to the proper internal station.

Hands-Free Operations

• Operators and heavy telephone users on a PABX system can take advantage of hands-free headsets. Headsets provide freedom to move around while conversing on the phone. Users do not feel confined by telephone cords.

Courteous Waiting

• Calls that are placed on hold can be served pleasant music while waiting to be connected. The presence of music tells incoming callers that they are still connected until the called party answers.

Value

• PABX systems are valuable business assets. They improve the company image, create smoother flowing lines of communication, and provide the networks for effective internal

Brands we offer for PBX/IP PBX

• Cisco
• Avaya
• NEC
• Zycoo
• Panasonic

• Cisco Phones

Our Cisco IP phones offer Faculty and Staff all the basic business telephony features such as call hold, call transfer, call release, mute, conference, Meet Me conference and call pick-up

• Avaya IP Office

The Avaya IP Office phone system can simply measurably improve your company. Avaya IP Office delivers powerful call handling capabilities and provides detailed call reporting that can enhance the performance and productivity of everyone who uses it.

IP Office system includes:

• A Phone System – A Rack Mountable PBX with hundreds of features. Display phones. Desk- and PC-based IP phones. Voice over IP. Paging.
• A Unified Messaging Server – Voicemail. Auto attendant. Unified voicemail/email. Personal Number. Call recording. Easy-to use graphical interfaces. Full synchronization with Microsoft® Exchange.
• A Conferencing Solution – A built-in, private “conference bridge” that’s available at a moment’s notice when you need to quickly share information with a large number of people. Secure, easy to use and very cost-effective, it’s ideal for team meetings, client conferences, training and more.
• A Virtual Office Solution – Are you working out of the office? Avaya IP Office is an ideal solution for virtual offices because you can work remote through a corporate network infrastructure. This means you can benefit from the “transparent” operation of many features (transfers, Caller ID, etc.), centralized messaging, and centralized administration to enhance information sharing and collaboration, increase company-wide productivity and lower costs. Linking your remote offices on one phone system with centralized administration and shared messaging.
• Easy to Manage – Web based system management easily allows you to change system settings while you’re in the office or away.

• NEC

ward-winning NEC Sphericall IP PBX delivers enterprise-class unified communications. Combining robust PBX functionality and advanced unified communications features, Sphericall is a comprehensive solution managed through a simple point-and-click user interface.

NEC Sphericall is 100% software and interoperates with a wide variety of standards-based telephony devices, SIP trunking services, gateways, conferencing and other communications endpoints. Through its unique distributed software architecture, Sphericall scales to 30,000 ports and achieves 99.999% reliability.

NEC Sphericall features high quality voice over IP, point-and-click call management, user-defined intelligent call routing, multiple auto-attendants, departmental call center capabilities, desktop video conferencing, text messaging, online smart directories, presence, unified email / voice mail, integrated softphone for mobile and remote workers, call recording and much more.

NEC Sphericall runs on industry-standard servers across your existing data network and avoids expensive proprietary hardware, giving you the greatest flexibility and choice to keep pace with your communications needs.

NEC Sphericall Web Services provides rich communications services for integration with other enterprise-class business applications. Now, the IP PBX becomes an enterprise “soft switch” utilized by various business applications to integrate communications into your business processes. The result is an advanced and proven unified communications platform that seamlessly integrates with your business.

With NEC Sphericall, you can stop thinking about your phone system and begin leveraging unified communications to create value for your business.

• Zycoo IP Pabx

Highlights of ZYCOO IPPBX.

• The price includes everything. No extra charge for IP Phone License.
• No new Firmware Upgrade Firmware for coming out in the future.
• VOIP phones reduced dramatically. In particular, companies with many branches.
• Supports connection to PSTN and Analog Phone Lines old.
• VOIP uses less power compared to a PC or Server devices.
• Cheaper than buying a PC Card VOIP installation itself.
• Easier to use the Web Interface Opensource Asterisk and Elastix lot do not have to study the usage data.

• Panasonic IP Phones

Mercury Group computer systems provide the solution of Hybrid PABX Like KX-TES824, KX-TDA100, KX-TDA100D, KX-TDA200, KX-TDA600. We also provide the best solution of IP PBX System in UAE. The Products Solution we provide for IP PBX System is one of world’s best advanced telephony Models: KX-TDE100, KX-TDA200, KXTDE600.For an Organization/Enterprise we provide installation, configuration & commissioning services.