Firewall -Installations

Do you think your employees are spending too much time on Facebook, YouTube and downloading?

Do you want to control or block unwanted internet usage, reduce your internet cost and improve work efficiency?

For many years we have been offering a cost effective way to control the internet usage for our Ugandan and other East African clients by using our appliance based firewall systems
This helps to:

Control your staffs productive internet time so they can focus on the core duties
Control the internet usage charges to Etisalat or DU
Stops and controls the virus and malware attacks from internet centrally
Stops the unwanted spam email before reaching your outlook or emails
Allow the staff to securely browse the internet
Control the hacking and phishing attacks from outside world and protect your data
Stops downloading movies and music

Monitor and get the reports any time for the employees internet usage

We take care of all the installations and support part for the firewall in Uganda and East African regions through our trained and experiences engineers. Due to the nature of the requirement we do ongoing support for your purchased firewall appliance and will offer consulting for the integration and future upgrade plans.

Contact our Sales and support team to get a free demo of our solution.

or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Firewall Installation, Configuration and Support Services

Mercury Group Uganda has a seasoned staff of Systems Engineers who will become familiar with your Firewall Installations, Configurations and Support needs so you will always have the support you need and can depend on. 24x7x365. As your first choice for Firewall Installations, Configurations and Support, we are ever ready for emergency requests and always respond promptly. We are not generalists and as a professional team of many experts, we provide the brand specific certified engineer for each Firewall Installation, Configuration and Support, not just whoever is available.

You can utilize our Firewall Installation, Configuration and Support on an as-needed basis. We often recommend to new business clients that they use this option during an evaluation phase before they decide to engage us for an on-going relationship. Brand new clients also use our hourly support when they need immediate assistance. While this option is costlier per hour than our advance-pay options, and tend to be used mostly when there is a problem (often a crisis), and as a result it can be very reactive. Since the majority of IT problems can be prevented with a regular, proactive approach to IT support, you may wish to utilize our services in a proactive model.

Regardless of which of our services you use, we understand what a small business requires and we possess the experience and ability to provide industry based best-practices when it comes to Firewall Installation, Configuration and Support. If you don’t have access to dependable IT expertise, allow the seasoned staff at MGU to provide complete Firewall Installation, Configuration and Support to benefit your business today and as it grows and changes.

There are basically two types of firewalls which you can avail of from Mercury Group Uganda.

Hardware Firewalls

Hardware firewalls can be purchased as a stand-alone product but more recently, hardware firewalls are typically found in broadband routers and should be considered an important part of your system and network set-up, especially for anyone on a broadband connection. Generally these options are over looked by amateurs. Hardware firewalls can be effective with little or no configuration, and they can protect every system on a local network. Most hardware firewalls will have a minimum of four network ports to connect other computers, but for larger networks, wireless and business networking firewall solutions are available.

Software Firewalls

For individual home users, the most popular firewall choice is a software firewall. Software firewalls are installed on your computer (like any software) and you can customize it, allowing you some control over its function and protection features. A software firewall will protect your computer from outside attempts to control or gain access your computer, and, depending on your choice of software firewall, it could also provide protection against the most common Trojan programs or e-mail worms. Many software firewalls have user defined controls for setting up safe file and printer sharing and to block unsafe applications from running on your system. Additionally, software firewalls may also incorporate privacy controls, web filtering and more. The downside to software firewalls is that they will only protect the computer they are installed on, not a network, so each computer will need to have a software firewall installed on it.

VPN Services

Our VPN Services in Uganda is the perfect to fit your requirement and it is under your budget.

Increase your server and data access from anywhere whether it is a branch office to head office connection from laptop to server, you have come to the right place.

A right VPN solution which is much affordable and does not require costly upgrade and huge investment

It will work with any internet provider
It is reliable and scalable. You can grow and add the additional locations any time
It is the most secure due to its new encryption technologies

No static IP required

What Best Advantages Are You Getting From Our VPN Services

Access your server and data from anywhere
Centralize and control of your staff attendance systems
Watch your security camera from all branches or from anywhere
Centralize and control of all your data in a single and secured place

Backup all your data from branch office to head office or vice versa or even at your home

We are authorized partners and reseller for hardware based VPN and firewall appliances in Uganda and other East African regions.

Site to Site/Branches to Head-office VPN in all East African regions

Brands we offer:

Fortinet/Fortigate-based solutions
SOPHOS FIREWALL
Cisco Asa firewall & Firepower services
Palo Alto & Checkpoint Firewalls

IT Support Contracts

The IT Support Contract option provides you with a “fixed price” package of services, customized to your specific company requirements, and includes access to our Remote and Onsite Support Services. Your IT Support Contract will be designed according to the number of PCs, workstations, servers, printers, network devices you have in your business and for your specific IT needs.

The IT Support Contract is ideal for small to medium-sized businesses. Whether you have no current in-house IT Management or Support resource or are looking for 2nd or 3rd line support for an existing in-house IT Support function, the Contract will be designed to fit your requirements.

Why do I need an IT Support Contract?

As well as providing Remote and Onsite IT Support, your Support Contract includes proactive management of your IT and network system infrastructure. This means that each month you’re in contract, we’ll carry out a range of planned and unplanned maintenance and monitoring services on your behalf. So, as well as providing your business with a complete IT Support Service, we’re also taking care of daily and weekly IT and system management tasks on an ongoing basis.

The best part of it is that you get proactive management, training and IT Helpdesk support for your business – but at a fraction of the cost of employing an in-house IT Support person.

What’s included in Mercury Group Uganda's IT Support Contract service?

The IT Support Contract service gives you peace of mind that your computer and network systems are being looked after and managed ‘behind the scenes’, leaving you to focus on running your business.

Our aim is to keep your IT systems operating, maximize your network up time, and to support your business’s productivity. If your computers, network or other IT systems do encounter problems, we’ll be there to resolve those problems remotely or onsite through one of our expert Support Engineers.

Services include:

IT Helpdesk Support: email and telephone-based IT Support
Troubleshooting: diagnosing and fixing problems with PCs , servers and network hardware
Proactive and preventative management: online system monitoring of your critical systems to maximize up time
Backup and restore service: your business documents and files backed up securely
Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades whenever or wherever necessary
Network security: Antivirus, firewall, network configuration, updating and maintenance
Email systems: email applications, exchange server set up and management
Networks: Configuring network infrastructure such as routers and network switches
Supplier management: management of other IT equipment and service suppliers
Internet access: management of your broadband connectivity and Internet access services
Wireless: maintenance, set up and troubleshooting

Contract Specification:

Each contract will consist of one or more of the following components

Software Support
Tele Support
Hardware Support
Email Support
Anti-Virus Support
Preventative Maintenance
Mobile Phone Support

Mercury Group Uganda proudly provides support for all kinds of IT hardware and software through their experienced engineers.

Service Levels and Response Time

All support contracts provided by Mercury Group Uganda aim to meet or exceed the following service levels. When calls are logged with our service desk they are assessed by the following categories:

Critical-Server or system crash or time dependent issue

Major-Workstation or printer unusable or software application not accessible from any workstation i.e. accounts applications or e-mail access

Minor-Paper jams, fading monitors intermittent software errors or operating system upgrades

The following response times are then adhered to:

Critical

All logged calls will be responded to within 30 minutes. We aim to be onsite within 1 business hour of the call being logged and have the system fully operational within 2 hours.

Major

All logged calls will be responded to within 1 hour. We aim to be onsite within 2 business hours of the call being logged and have the system operational within 8 hours.

Minor

All logged calls will be responded to within 8 hours. We aim to be onsite within 24 business hours of the call being logged and have the system operational within 48 hours.

Non-Critical

All logged calls will be responded to within 24 hours. Due to the very nature of these types of calls there are no designated service level response times.

Contract Periods

We can provide a 12-month contract payable either in advance or by twelve equal monthly payments. This contract requires 1 month notice of termination by either party and is reviewed annually. Alternatively we can provide a monthly rolling contract payable by Standing Order. This contract requires 30 days’ notice of termination by either party.

How it works

Mercury Group Uganda IT Support Contracts are available in a range of flexible pricing options.

Prices

IT Support Contracts are fully customized around your business needs, based on the number of workstations in your business, and on the systems you want to support.

Structured Cabling

best Cabling is the lifeline of your IT network, transmitting the voice, data, and video signals you depend on each day for your critical business activities. Your cabling system may be the first and the smallest part of your network investment, but as the network component with the longest life-cycle, it can deliver significant long-lasting advantages.

How fast is Your Internet Really?

With internet access popping up in almost every home and business, it is important to stay informed and up to date about different connection types and internet speeds. It depends on how your internet is cabled, but most people today receive their connection either via a telecommunications phone line or a television or fiber optic line. Depending on how it is run, projected and received, your internet will run at different speeds. Internet speed is measured both for uploading and downloading in Mbps. Mbps translates to megabits per second. You can visit to check your downloading and uploading speed which you are provided by your service provider – locally

Structured Cabling and WiFi

LANs (Local Area Networks) are built with physical connections. Cables capable of carrying images and information connect a group of computers in one office, on one floor or in one building. As technology has advanced, the functioning definition has shifted. Particularly with the onset and mainstream use of wireless technology, the way we deal with computer networks has changed, both at home and on the job. Some networks will always need to be wired physically, mainly for the degree of security this lends to delicate and important information. However, as more business is done online, and greater scope and bandwidth are required in the corporate world, more folks are turning to wireless solutions to power their work and their lives.

MERCURY GROUP UGANDA Infrastructure Cabling provides:

Complete Data Center build-out
Backbone installation, wire management
Cords & inner-duct tubing
Data & voice cable installations Cat 5, 5e, 6, 7 (Fire code approved)
Communication room installation (IDF, MDF)
Fiber optic cable installation
Patch panel installation
Re-termination of existing Cat 5, 5e, 6, 7 cabling
Office equipment relocation services for modular furniture or open space office equipment racks
Network switch installations
Complete equipment racking system including ladder racks, wire managers & server shelves
Category 5, 5e & 6, 7, RJ 45 data jack installation, surface mount & flush wall plates
Remote access to networks
Testing, tracing, labeling, and Commissioning of cables

Structured Cabling

Structured cabling is building telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems.

Structured cabling falls into six subsystems:

The demarcation point is the point where the service provider’s network ends and connects with the on-premises wiring at the client premises. Its normally knows as a DP box.
Equipment or Telecommunications Rooms/Data Centers house equipment and wiring consolidation points that serve the users inside the building.
Vertical or Riser Cabling connects between the equipment/telecommunications rooms, typically on different floors.
Horizontal wiring can be IW (inside wiring) or Plenum Cabling and connects telecommunications rooms to individual outlets or work areas on the floor, usually through the cable trays, conduits, or ceiling spacing of each floor.
Work-Area Components connect end-user equipment to outlets of the horizontal structured cabling system.

MERCURY GROUP UGANDA SPECIALIZES IN

Data Cabling
Network Cabling
Structured Cabling
Voice & Data Cabling
Fiber Optics
Network Wiring

VOICE AND DATA CABLING (CAT5, CAT5E AND CAT6 FT61)

Telephone cabling and programming
Data Cabling and networking
Upgrade Network Cabling and Expand Existing Network
Install Cable for Voice Over IP & Standard Telephone System
Solution driven cable guys to provide onsite solutions

Security cameras

CCTV Installation – Surveillance System and Security Camera Installers

Mercury Group Uganda has partnered with qualified CCTV installers to provide surveillance systems and security cameras’ installation services in the below areas:-

IP camera Indoor
Security surveillance cameras
Surveillance camera wireless
Motion detection
Video camera
CCTV wireless camera
IP camera outdoor
PTZ security cameras
Security cameras systems (day & night)
Mini surveillance cameras

Today’s business enterprises face unprecedented security threats. As organizations embrace new technologies, newer threats continue to proliferate. Smart-phones, cloud computing and virtualization have each made enterprise security all the more complex and difficult and never more essential.

When you diagnose security breach incidents such as identity thefts, attacks and other security breaches, you typically find that basic security measures were carelessly handled. And the damage goes beyond the jeopardy to IT infrastructure and corporation information — with today’s social networks, bad news travels faster, to threaten your business and perhaps even scar your brand name forever.

There are many options available for wireless security cameras that can be monitored by your PC directly or remotely by any Internet accessible PC in the world. Once you have purchased the proper wireless security camera, it becomes important to know how to install it and make sure it is able to effectively do its job.

The Right equipment for the right place

In order to install your online security camera, you will need to determine where you want it to go so that you can purchase the right equipment. If you will be mounting it outside, then you will need to purchase a camera designed to be used outdoors. Choose a camera that comes with a mounting kit, and then follow the manufacturer’s instructions on installing the camera on the kit properly. If you do not have a wireless connection to your Internet at your home, then you will need to purchase a wireless router as well. Any brand will do as they are all compatible with Wi-Fi.

Positioning

Placing it in the right position makes it more efficient. When you place your camera, be aware of the range that the camera has for capturing images. The sharper your downward angle, the less area of activity the camera will be able to pick up. The range of the camera is printed clearly on the box, so it is a good idea to measure the size of the area that you want to monitor and choose an appropriate camera. It is always advisable to purchase two or more cameras to effectively monitor the area that you would like to keep secured.

Steps and procedures for installing a surveillance security system:

Determine requirements and need
In this phase we work with the basic customer’s goals and needs. We focus on why does our customer need a security system? Most businesses and home owner would want to protect their assets and belongings.
Study location and Site Survey
Analysis the location that requires a surveillance system installed. We first determine the need, we usually ask the customer what do you want to monitor? What do you want to protect? Etc.
Study the area and environment to determine the location and type of each camera used based on zooming requirements, clarity requirements, range, budget and sensitivity (motion vs continuous).
In step 4 we propose all types of cameras based on 1, 2 and 3 above. For example we might propose a weather proof camera that runs day and night with motion detect and zooming or tracking (camera moves continuously). (LICE24SL -Weatherproof IR camera). Another example of such choices: say we need to monitor a door, now we can put the camera inside or outside! Such a decision could be determined based on sun, shade and general environmental characteristics.
Based on this needs and requirements we determine the location of:
a. The DVR System
b. The Monitor
c. The Cameras
d. The brackets and cables

PC Management

Workstation Management provides computer lifecycle management, from specifications, through purchase and set-up, to management and maintenance, completing the lifecycle with reuse where possible, and finally disposal

Desktop management routines for enterprises to standardize and secure their Windows network

Automate regular desktop management activities
Secure desktops from wide range of threats
Spend less time in troubleshooting day-to-day problems
Generate comprehensive reports to audit your IT assets

Mercury Group Uganda's Workstation Management automates regular desktop management activities like installing software, patches and service packs to client computers, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc., secures the client computers by restricting USB devices, applying security policies, etc., and enables auditing the network systems with complete hardware/software inventories, license compliance details, detecting prohibited software usage in network systems, etc. In simple terms, it helps administrators to automate, standardize, secure and audit their windows network.

Similar to automating desktop management routines, you can also automate your mobile device management to deploy profiles and policies, configure devices for Wi-Fi, VPN, Email accounts, etc., apply restrictions on using camera, browser, etc., and to secure your devices like enabling passcode, remote lock/wipe, etc.

Desktop management for better productivity

Real-IT check: Is your IT team be able to get control over your desktop environments? Is your IT team spending hours administering systems manually? Are hot-fixes, patches and updates standardized?

Desktop management:

Desktop standardization – with uniform configurations
Secure client systems – by restricting USBs and applying patches and security policies
Control – virtual and remote desktop access
Automate – regular desktop management activity
Secure – desktops from wide range of threats
Spend less time – troubleshooting and overcoming day-to-day problems
Generate comprehensive reports – audit your IT assets

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