In an increasingly global industry many businesses are developing an international presence. They therefore need solutions that are powerful and productive enough to cope with government legislation, multiple currencies, multiple languages and that which offers integration’s, customization’s, multiple platform options and more. We, at MGU have researched these challenges and have developed Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Management (HRM) and other software solutions that meet the demands international businesses generate.

We deliver large scale implementations; provide specialist knowledge and services which equip our clients to run their businesses more effectively and overcome the challenges of today’s business environment. The support service and aftercare we provide to our clients is the cornerstone of our success. We believe we are already the best in our industry at offering customer service, but we aim to offer an outstanding experience at every level.

 What We Do?

We market, design, develop and support business softwares that automates business processes.

Our softwares cover the following product ranges:

• ERP (Enterprise Resource Planning)
• HRM (Human Resources Management)
• CRM (Customer Relationship Management)
• Production Management
• Project Costing
• Document Management
• Fixed Asset Management
• POS (Point Of Sales)
• Property Management
• Business Intelligence
• Web based applications
• E-business

Mercury Group Uganda offers customized software for the needs of business within some specific industries that enhance their core products. Industries include:

• Construction/Contracting
• Real estate
• Retail
• Manufacturing
• Accountancy
• Distribution
• Logistics and Shipping
• Clinical
• Car Auto care
• Call Center

The support service and after-sales care we provide to our customers continues to be the cornerstone to our success.

Find the right software for you!

Call us at +256392124407 and let our expert software specialists perform an independent needs-analysis survey for your company or organization. It’s fast, it’s easy, and it’s free.

Good Accounting Software’s can also help you earn money. How???

To quote a famous proverb of all time “A Penny Saved is a Penny Earned” – Benjamin Franklin

Hence every Penny counts. Are you keeping count of all the money you earn in business? Do you have a system in place which tells you the history and trend in your money earned and spent? Good accounting software can do this for you.

Accounting Software’s for new startups:

Even before a new business to come into full operation, investors spend money on various start up and government procedural activities. All these expenses either planned or not, go on to determine total capital investment investors would make in getting the business up and running. We provide good and affordable accounting software for all types of businesses that account for these expenses and also provides basis for the businessmen to budget expenses for the years to come.

MGU provides complete accounting setup from installation and implementation to training and development for the following products.

Accounting Software’s we offer:

• Sage 50 Complete/Premium/Quantum Accounting
• QuickBooks Pro/Premium/Enterprise Accounting
• Sage 50 Accounting by Industry (Industry-specific)
• Tally ERP Accounting

Your Solution for Business Networking

We are a full service company for all of your network requirements. MGU caters to the network needs of small to medium sized companies that do not have full-time IT staff. We also contract our services to larger companies that need assistance on their day to day issues or special projects.

Whether you have one computer in your business or a hundred at several office locations, MGU can provide the support you need to run your business with the highest degree of efficiency and network uptime. Our rapid response Help Desk ensures that any network issue you encounter will be handled quickly and documented properly in your case file.

Network Security

• Firewall

• Virus Protection

• Intrusion Detection and Protection

• Information Security Management

Our focus is on customer service. We believe that communicating frequently and educating you in the technology you use builds trust even if that makes you less dependent on our own services over time. We want to become a trusted advisor; just as we are with our other satisfied clients Network Design, Implementation & Support We design your network with consideration for future growth and new locations. We perform troubleshooting of every network issue to complete resolution.

 Remote Access & Virtual Private Networks (VPN’s) For the telecommuting employee that works from home or on the road, we provide solutions that allow fully secure access to the company network, applications and e-mail.

Internet Connectivity & E-mail If you have problems with internet connectivity or simply want a more reliable internet service, we help you find the solution that best fits your needs. We administer in-house e-mail and web servers.

Network Security & Firewalls Hackers, viruses and worms can cause grave consequences to today’s systems. We protect your company network with anti-virus applications and hardware solutions (firewall).

 Network types

MGU provides solutions for all types of networks. Understanding the varying system features will help you in selecting the network that best suits your needs.

Personal Area Network (PAN)

PAN is the smallest of the network types. This network consists of an individual’s computer and any connecting devices, such as printers, PDAs or iPods.

Local Area Network (LAN)

This is the most common type of network solution. It connects you to multiple computers in your home or work via cable or wireless connections.

Metropolitan Area Network (MAN)

MANs usually connect LAN and WAN in a metropolitan area and do not extend past a city or town’s geographic boundaries. This type of network is generally open to the public.

Wide Area Network (WAN)

This network type is a step higher then MAN networks. They cross city and national borders with the use of routers. WAN networks are not open to the public like MAN networks.

Peer-to-Peer Network

This type of network gives all of the computers on the network equal importance. Each computer contains all of the software and data used throughout the network, and each user has complete access. This type of network is generally found in small businesses.

Campus Area Network (CAN)

This network solution is used on university campuses, where networks in multiple buildings need to be connected. CANs are also used in industrial businesses, where offices are in multiple buildings, such as an industrial business park.

Intranet/Extranet

Intranet is a network run by a company that is used by employees to communicate internally. An extranet network is designed for internal company use and allows access to clients and vendors in the outside world.

Virtual Private Network (VPN)

VPNs allow users to access the Internet within private business networks. This network operates using a secure link and is generally used by remote business workers.

Client/Server Network

This network holds information in a central location (the server), while allowing access from other computers connected to the server. Computers connected can access and save files to the server. This type of network is used in many businesses. A primary benefit is all data is located in a central location, making it easier to back up and locate information.

Global Area Network (GAN)

Providing global coverage, GAN is the largest network solution. It is composed of different networks connected together, providing an unlimited geographical coverage area. This network uses a variety of technology to maintain network communication, including satellite.

Email solutions to suit your needs:

We offer a variety of email solutions to suit all needs whether personal, small business or large company. Choose from simple POP or IMAP email accounts to SMTP mail with Spam filtering and mail server Backup services.

THE MOST COMMON PROBLEM WITH EMAIL ACCOUNTS ARE:

• Struggle to send an email when abroad.
• Mails bouncing, Blacklisted domain etc
• Database corruption, OWA and outlook anywhere
• Problem with auto discover, unable to send mail when out of office
• Not using trusted Certificate 
• Never really sure if the email has been sent.
• Exchanges can be exceptionally expensive.
• Inbox account can get full and start rejecting emails.
• Virus comes through and infects your PC/Network.
• Endless Spam.

Email as part of our Hosting Service

As part of our hosting service you get unlimited email addresses at your domain name. Our mail accounts are compatible with all main email software programs such as Microsoft Outlook, Outlook Express, and MacMail etc. In addition if you are traveling or simply prefer to view your emails using an internet browser our mail offers the facility to do this and more. As part of our service we provide virus protection and spam defense.

Email Only Hosting

If you would like to use your domain name for email, but do not require a full hosting service, then our “Email only hosting” is the choice for you. The email only hosting provides you with 5 mail accounts all of which come with virus protection and spam defense. In addition to the email accounts, the email only hosting allows you to redirect your domain name to another URL or customize the parking page. As with the full hosting service you can access your email by using an email software program or on the internet.

SMTP Mail

With SMTP mail, you handle your own email service on your in-house server. The MX records (mail records) for your domain are simply pointed to the static IP of your server and your email is directed straight to the server. This means there is no need to log on to Local Domain servers to collect your email, and similarly when sending, you can relay out directly from your server.

When using your own server for email, Local Domains can provide you with a backup email server. This ensures that if your own server is offline for any reason, or if your internet connection fails, we simply collect your mail for you. When your server is back online, email is automatically forwarded back to you. For troubleshooting major issues in exchange Click Here

What are Telephony Solutions?

Telephony is your network backbone—serving all employees whether they are within your corporate walls, at remote locations, or mobile.

By integrating voice traffic into their network, organizations realize cost savings on their telecommunications service charges and reduce costs typically associated with deploying or relocating employee phone systems. In addition, telephony ultimately results in a more effective way to communicate by integrating with existing information technology systems such as e‑mail or instant messaging (IM). The integration of other applications can provide a seamless communications experience.

How Will Telephony Solutions Benefit My Organization?

Telephony solutions can help you to:

• Save over traditional PBX‑based telephony systems
• Connect users quickly and easily, no matter their location
• Add phone lines more quickly and cost‑efficiently

How Can I Help My Organization Embrace Telephony Solutions?

When considering telephony solutions, it’s important to:

• Evaluate existing applications and band‑width usage
• Understand how users communicate with each other
• Consider what features you’ll want to include–voicemail, single number reach, etc.
• Identify service level improvements and cost savings that can be achieved
• Pinpoint existing messaging applications to integrate with your telephony systems such as e‑mail and IM

Telephone Systems

• Analog
• Digital
• VoIP
• Hosted VoIP

What Comprises a Telephony Solution?

An effective telephony solution can consist of one or more of the following features:

Getting Started with Telephony

Our Mercury Group Uganda Account Managers and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment.

Our approach includes:

• An initial discovery session to understand your goals, requirements, and budget
• An assessment review of your existing environment and definition of project requirements
• Detailed vendor evaluations, recommendations, future design, and proof of concept
• Procurement, configuration, and deployment of the final solution
• Ongoing product lifecycle support

 IP Telephony

What is IP Telephony?

IP Telephony is the new way of communication in the world; Hosted IP Telephony allows greater flexibility over traditional PBX Phone Systems.

IP Telephone Systems allow you more control over multi locations; these IP Phone Solutions will give you greater features than previously experienced with a traditional telephone system.

IP Telephony can offer you “Go Anywhere” number ranges irrespective of your geographical location; An IP Telephony Solution will bring all your employees and locations together under one Phone System including home workers and overseas workers.

The IP Phone Solution we offer our customers is second to none and makes traditional telephone systems and their features truly a thing of the past.

Instead of using traditional BT lines (ISDN) your calls are now routed via a QOS (Quality of Service) 1:1 contended broadband connection to our Hosted IP Telephony Platform, all your calls are made from here now instead of the local exchange, this IP Telephony Solution will now offer users the ability to work from any destination Globally and still appear if they are at their desk, customers calling you will see no difference to your number or ring tone wherever you are, when you call from overseas there is no need to enter 0044, simply dial the number as normal.

The growing tendency for businesses to operate in globalized markets highlights the increasing need for a technology that reduces communication costs and facilitates its flow. IP (Internet Protocol) Telephony has transformed the way in which companies interchange information, allowing for high quality, crystal clear voice transmissions over the open network. Today the cost of a conference call between multiple global locations amounts to little more than that of a monthly internet connection, providing companies with greater opportunities and flexibility than ever before.

Make your next decision on your Business communications based on the facts.

Take a few moments to study these questions; if you answer YES to any of them you must see this Solution in action at your premises before making any decision on your future telephony requirements. We guarantee not to waste your time.

Looking to cut call costs?

• Want to bring all your locations under one telephone system?
• Moving Offices
• Home Worker Integration
• End of your current Telephone System/PBX
• Contract?

Get in touch today – contact us at 04-3586111 for a free onsite demonstration to see why this will be the last telephone system you ever need!

IP Telephony incorporates a range of technologies that utilize the Internet Protocol’s data transferring connections to exchange voice, fax, and other forms of information as packets of data across shared lines. The key advantage of this is that it allows companies to avoid the cost of using traditional public switched telephone network connections.

The most pressing challenge in IP Telephony has been to achieve a sustainable and acceptable standard of quality in voice delivery, sending the data packets in a dependable flow to the user. MGU has remained abreast of developments within this area over the years and now confidently offers IP Telephony solutions as a reliable method of managing your long and short distance communication needs.

IP Telephony is a key element in the convergence of computers, telephones, and other media into a single integrated information environment (unified communications). Mercury Group Uganda applies the latest in Cisco and Avaya IP Telephony solutions, allowing your employees to interact, hold virtual meetings and share key information using almost any device or operating system. We offer a wide range of manufacturer-approved IP phones that are available in wired and wireless versions and can configure all your IP Telephony needs on their own or as part of our unified communications solution.
Our Hosted Telephony Solution offers:

• Free “On-Net” calls anywhere in the world!
• Latest “State of the Art” handsets
• Onsite Training
• Complete Scalability
• No Maintenance Costs
• Unified messaging
• Voicemail
• Call Conferencing
• Hosted Call Recording
• Hosted Call Centre
• Remote call management
• Hunt Groups
• Soft Phone Option
• Fixed Mobile Solution

 Imagine having one system that is:

• Always up to date
• That lives in a secure environment
• That grows with your business up or down
• Can move to another location seamlessly
• Uses your existing number range
• Offer free calls between users wherever they are
• Has no costly maintenance contract
• Can be managed remotely
• Future proofs your business
• Feature rich beyond traditional telephony systems
• Integrates with your mobile phone

Every year telecommunication expenses in whole and telephony expenses in particular appear to be more and more burdensome for the companies’ budget. To choose an effective telephony solution meeting all the company’s requirements for communication process optimization seems to be very uneasy task.

Implementation of up-to-date telephony solution optimizes resource management and enables to operate internal and external calls, faxes, messages, e-mails, and web site requests.

Mercury Group Uganda engineers build all telephony networks on the base of individual and comprehensive approach:

• Design and implementation of economically effective telephony solutions
• Design and implementation of up-to-date converged corporate telephony networks
• Supply and configuration of intelligent multimedia Contact centers
• Integration of IP telephony into corporate network for efficient operation of various applications
• Integration of Contact center with various applications: Enterprise Management System, CRM and/or Customer Support System
• Automated roaming between mobile and office telephony
• Upgrade of telecommunication infrastructure

Professional and effective telephony solution implies individual approach only. A number of recommendations together with a Technical requirement composed after detailed analysis of the company’s needs allow our Customers to save telephony expenses with calls processing optimization.