Cloud Services

Mercury Group Uganda takes the time to assess the options businesses have in cloud computing, ensuring that the cloud technology and providers we recommend are the best in terms of security, performance and cost-effectiveness.

We are certified resellers of some of the leading cloud solutions. We guide you through the process of analyzing your needs for the cloud, identifying risks and returns, identifying the right solution for you and providing full implementation and monitoring services. These services are as follows:

• Cloud Consulting Services
• Cloud Integration Services
• Cloud-Based Backup Services
• Cloud Security
• Remote and Onsite Support
• Technology Vendor Management

Ask us about our Cloud-Based “Business in a Box” service. All you need are thin/low cost clients at your business – no costly servers – we handle all of your server and PC needs.

Local and Cloud Backup of Data Only Benefits and Downsides

Benefits:
• Backup is fast.
• Backup is encrypted.
• A local restore can be done very quickly.
• You don’t have to take the backup unit offsite.
• If a disaster strikes your office, there is a backup of the backup in a secure offsite location.
• Many vendors also replicate your backup data to several geographical sites. This is important because if the vendor suffers a disaster, the remote sites will preserve you data.

Downsides:
• Price. Many times it is very costly; however, some vendors are starting to reduce prices.
• Bandwidth. Like the cloud backups, the full backups can sometimes take days to get the first complete backup to the final destination.
• If the computer should suffer a disaster, a new computer must be fully prepared and loaded with system software, application software, etc., before the restore can begin.
• If the data restore has to originate from the Cloud, it could take many days to restore your computer. However, some vendors will now send you a new local device so that you can restore your data more quickly.

Mercury Group Uganda provides consulting and support for today’s dynamic IT environment, including:

• Secure Cloud Enablement
• Networking and Security
• Office 365 Migration and Deployment
• Data Centers
• Virtualization
• Exchange and email management
• Data Protection—Back-Up and Verification
• Virus detection, elimination and protection
• Updates to address system security vulnerabilities
• State-of-the Art Ticketing System
• Software
• Remote and offsite backup implementation
• Programming
• Cloud support
• Microsoft Office Assistance
• Computer and server upgrades
• Mac and PC support
• Microsoft support
• Unix and Linux support
• IT equipment leasing to decrease cash flow requirements
• Temporary IT staffing
• Network Security
• Network penetration protection
• Wide area and local area network design and implementation
• Industry leading edge consulting recommendations

With 60 technology experts on staff, Mercury Technologies has the depth and breadth to offer a variety of solutions and support for IT departments large and small. We work behind the scenes to make sure that your network, systems and software are up and running and secure to ensure productivity and reduce business risk.

Healthcare organizations, today, must cope with a transforming business model while meeting the pressures of the industry’s regulatory demands. At Mercury Group Uganda, we enable healthcare organizations to enhance operational efficiencies, streamline internal processes, modernize business and develop customer intimacy, while meeting regulatory compliance. 

Client Challenges

• Managing a changing business model: Shifting to a patient-centric healthcare system
• Coping with regulatory pressures for cost containment and alignment of incentives
• Handling digitized data from multiple sources, leading to a data explosion
• Implementing reforms to provide greater emphasis on wellness management and preventive care

What Mercury Group Uganda Provides

At Mercury Group Uganda, we have the experience, expertise and capabilities to help you innovate and transform your healthcare enterprise. Our full services offering comprise IT services, business process outsourcing, consulting and infrastructure services. Some of our focus areas include the following:  

• ICD-10 / HIPAA 5010
• Legacy system modernization
• Remote health monitoring
• mHealth initiatives
• Payer CRM initiatives
• Electronic health records and exchanges
• Health information exchanges
• Healthcare infrastructure management and hosting
• Healthcare analytics and business intelligence
• Digital strategy

Client Successes

We work with healthcare insurers and other payers to facilitate a seamless migration of their services to a future state driven by wellness, cost predictability and value to all stakeholders

 Learn how our solutions have provided significant value to our customers

Solution: 

Re-platform, transition, migration and retiring of legacy systems and to newer agile process-driven systems

Results: A 34% increase in auto-adjudication rates significant cost reductions

Solution: Enhance customer experience and analytics-driven wellness

Results: 

• Seamless customer experience across multiple touch-points like mobile applications and devices, internet, IVR and voice
• A 40% decrease in repeat prescriptions
• Significant refill error reduction by managing members and customers as a single entity across multiple lines of business

Solution: 

Moving to an agile Pharmacy Business Management (PBM) system and integrating with other systems

Results:

• A 15% reduction in overall costs
• Reduction in year-on-year operational costs

Solution: 

A single platform service and solution to manage enrollment and eligibility across multiple lines of businesses

Results:

• An 80% reduction in enrollment errors
• Complete annual enrollment within stipulated timelines

Solution: 

Proactive solutions that enable fraud detection early in the claims adjudication lifecycle

Results:

• Identification of 15% of the fraud cases early in the cycle

Solution: 

Co-developed a comprehensive Revenue Management system

Results:

• Over 80% decrease in claims errors
• Significant improvement in Accounts Receivables (AR)

Healthcare organizations, today, must cope